All the details
Work Pattern
* Monday: 09:00 - 15:00
* Tuesday: 09:00 - 15:00
* Thursday: 09:00 - 15:00
* Friday: 09:00 - 15:00
* Saturday: 09:00 - 15:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
* Duty Manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Leads colleagues in delivery of task prioritising customer first
* Plans, allocates and follows through on delivery of task to a consistent standard across the store
* Drives on the job productivity
* Supports colleagues through coaching and feedback
* Uses MI to take action to drive performance
* Helps maintain a safe and legal environment for colleagues and customers
* Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Delivers great standards and service by putting the customer first
* Acts on customer feedback to deliver improvement
* Ensures the delivery of brilliant basics
* Coach the team to deliver excellent standards of product presentation
* Supports the delivery of plan A
* Provides regular and timely feedback to line manager to support colleague performance
* Supports with the training and coaching of colleagues maximising digital tools and channels
* Identifies colleagues for recognition and celebrate success within the store
* Provides feedback to BIG to improve colleague experience
* Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
* Role models new ways of working through the use of digital tools
* Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
* Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
* Maintains a safe and legal store environment
* Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
* Understands how M&S operates, it's strategy, future and the role they play
* Effectively manages own reactions and responses around change
* Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
* Sets performance objectives for self in conjunction with line manager and in line with business plans
* Takes accountability for planning and managing own work efficiently to ensure objectives are met, and uses
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