Job Title
Operations Manager
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Field Managers, Project Managers, Testers including EH&S. Manage above teams in efficient and safe resource allocation, Mod Execution and deliver Customer Experience
Team Management
* Coaching and leading managers.
* Team meetings including weekly huddles with your management team.
* Instilling perforoamcne through KPI management.
* Performance Management and Development (eg: Face to face 121’s, coaching, training plans, ER Cases)
* Support hiring process with support of Talent Acquisition when necessary
* Other line management and controls (expense approval, time off)
* Drive technology and process improvement adoption within team to support productivity and customer satisfaction
EHS (activities incl. reporting requirements and potential follow-ups):
* Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
* Conduct required number of Management Audits, Vehicle Audits etc.
* Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
Field Delivery KPI’s
* Drive and monitor actions for Field Supervisors to achieve KPI’s (see KPI’s) and respective activity inputs that lead to KPI delivery.
* Compile field delivery forecasting
OT Financial Growth
* Support and work closely with sales team and Operating Territory Leader to encourage targeted business growth across all revenue streams.
* Lead and participate in project contract reviews and SIP/MSIP
* Support teams Debt action close out
Customer
* Onsite customer meetings in collaboration with the Supervisors, Account manager.
* Drive completion of customer field related queries and lead respective customer escalations close out
What's on offer;
* A highly competitive salary, bonus and company car scheme.
* Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.
What you will need to be successful you'll need to be able to demonstrate the following;
*
Proven track record of delivering operational results.
*
Experience of operating with the ability to deliver quantifiable results.
*
Good management experience
*
Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools
*
P&L understanding
Apply today to join us and build what’s next