Service Manager
Stoke-on-Trent, Staffordshire
£40,904 - £43,057 per annum
Full-time | 37.5 hours per week
Permanent position
Are you an experienced care leader ready to take the next step in your career? We're seeking a dedicated Service Manager to oversee the successful operation of a residential care service supporting adults to live as independently as possible.
This is a fantastic opportunity for someone passionate about delivering high-quality care and support while leading a team in a dynamic, person-centred environment.
About the Role of Service Manager:
As Service Manager, you will take full responsibility for the day-to-day running of the service, ensuring excellence in care, staff management, regulatory compliance, and overall performance.
Key responsibilities of the Service Manager include:
Leading and motivating a team to deliver safe, effective, and personalised care.
Managing relationships with external agencies, commissioners, and stakeholders.
Ensuring the service operates within budget and meets performance targets.
Recruiting, developing, and managing staff to ensure high standards of practice.
Driving quality improvement and compliance with CQC requirements.
Promoting a safe working environment, in line with health and safety policies.
Being flexible with your working hours to meet the needs of the service.
✅ What You'll Need as a Service Manager:
Experience in a managerial role within care or supported living.
Previous work in a CQC-regulated service (preferred).
NVQ Level 5 in Health and Social Care (or equivalent).
Strong leadership and decision-making abilities.
Excellent communication skills and the ability to handle pressure calmly.
A compassionate, person-centred approach with a strong commitment to independence and dignity.
Proven ability to work collaboratively with external partners and professionals.
What's in It for You as a Service Manager?
25 days annual leave (increasing to 30 with length of service) plus bank holidays.
Generous pension scheme with employer contributions.
Life assurance and wellbeing support.
Access to exclusive retail and leisure discounts.
Cycle to Work scheme and family-friendly working options.
Ongoing training and development to support your career progression.
This is more than just a job - it's a chance to make a genuine difference while developing your leadership career in care.
Ready to lead a team that changes lives? Apply today