Case Officer - Devizes, SN10 2AZ, United Kingdom
Aster Group is excited to offer an opportunity to become part of our new team of Case Officers. The role consists of taking ownership of service requests and complaints. You will be working closely with colleagues and customers to conduct thorough investigations to arrive at a fair resolution that delivers a compliant, customer focused complaint service.
You will need excellent written and verbal communication skills to keep the customer informed, including writing formal complaint response letters. You’ll be organised and effectively manage your case load and commitments to ensure timely resolution and pro-active customer communication.
You'll work closely with operational leaders to deliver complaint resolution and identify learning to improve service delivery.
The nature of this role enables flexible working and you are able to work from home.
There is regular travel to our offices for team meetings, training or working together days.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
* A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues’ careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* Enhanced leave
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.