Head of Marine Commercial Service - UK Marine Offshore
GE’s Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers’ power and energy needs for high-performance applications. We work with some of the world’s major energy, maritime and industrial organisations, helping to enable a transition to energy efficiency and decarbonisation, including through our specialist motors, drives and control technologies.
In This Role You Will Focus On
* Overall operational responsibility for the Marine Commercial Service team.
* Managing a team of Service Account Managers delivering all after‑sales service requirements to a global offshore customer base.
* Ensuring successful management of Long Term Service Agreements and maintaining customer satisfaction.
* Overseeing successful delivery of spares, repairs, remote support and field service activities, for ad‑hoc service, planned maintenance and Service Agreement KPIs.
* Working closely with Sales to develop opportunities and provide solutions to unique customer service requests.
* Developing the Marine Service Business beyond our OEM scope into associated markets.
* Accountability for cost control and financial reporting for service orders, managing and delivering all financial milestones on time.
* Management of financial risks and opportunities.
* The point of escalation for any customer issues, resource clashes and risk mitigation.
* Working with global teams of technical support engineers, field service engineers and project managers to deliver technical, contractual and financial solutions.
* Successfully delivering on all financial forecasts and reporting key financial metrics to senior leadership and finance team.
* Recruitment, training, motivation and daily management of the commercial service team.
We Are Looking For
* Extensive experience in the customer service industry.
* Excellent communication at all levels, including presenting/liaising with senior level customers and GE senior management.
* Strong multitasking and time management skills.
* Understanding of key standard business financial processes (Invoicing, Revenue Recognition, Debt management).
* Understanding of key financial documents and procedures (project reviews, invoices, purchasing process, Billing and trading process).
* Experience negotiating high‑value contracts and claims.
* Ability to use diplomacy and influence to secure necessary resources.
* Permanent Right to Work in the UK and ability to obtain BPSS security clearance.
What Will Make You Stand Out
* Engineering background or technical knowledge is an advantage.
* Prior offshore service account management experience or similar industry experience.
* Ability to navigate through difficulties and unexpected inquiries while setting priorities and maintaining timeliness.
* Ability to be the customer’s advocate balanced with the ability to manage expectations and successfully deliver outcomes beneficial to both the company and the customer.
* Ability to remain calm in the centre of the storm.
You Can Expect From Us
* Challenging and exciting projects.
* A work environment that supports flexible working arrangements such as hybrid working.
* Attractive compensation.
* Flexible benefits allowing you to build a package that fits your personal needs: Employer pension contribution, Income protection, Private Health Insurance, Life Assurance.
* 26 days vacation plus bank holidays.
Please submit your CV/resume in English.
Relocation Assistance Provided: No
Seniority level: Director
Employment type: Full‑time
Job function: Sales and Management
Industry: Electric Power Generation
Location: Coventry, England, United Kingdom
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