Role Overview
You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.
Key Responsibilities
* Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
* Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
* Handle complaints empathetically and effectively, striving for complete customer satisfaction.
* Use live chat and other digital platforms to support and guide customers in real time.
* Communicate clearly and professionally in both written and verbal interactions.
* Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.
Person Specification
1. Excellent communicator - clear, confident, and articulate in both written and verbal communication.
2. Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
3. Customer-focused - committed to delivering an exceptional service expe...