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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end‑to‑end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct‑to‑consumer. Our client portfolio includes globally recognised brands such as Coca‑Cola, Nestlé, Elemis, Homebase, and Procter & Gamble.
Role Details
Location – Gadbrook Park, Northwich (office‑based)
Contract – 3‑month & 6‑month contracts available
Shifts – Working on a shift rotation between 8am‑11pm with a 1 in 3 weekend shift.
Start Date – Monday 17th November
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
Key Responsibilities
* Work across multiple channels including email, phone, live chat and social media.
* Work toward achievable department targets while maintaining high quality at each point of contact.
* Engage with customers daily in a polite, professional manner.
* Assist customers with all queries regarding product advice and general customer service.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top‑notch service.
Role Requirements
* Strong written and verbal communication skills.
* Willingness to learn and develop new skills.
* A professional, friendly and hard‑working individual.
* Early promise of showing our core values – Show up, Dig in and get it Done.
What’s in it for me?
Career Development
* Access bespoke development programmes designed and developed by our in‑house L&D team.
* Continued development through our upskilling programme delivered in partnership with an industry‑leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Access face‑to‑face and virtual appointments with our in‑house GP.
* Access our in‑house CBT therapist.
* Access to our in‑house dentist for routine check‑ups and emergencies.
* Access our 247 Employee Assistance Programme (EAP) provided by Bupa.
* State‑of‑the‑art on‑site gym at our Manchester offices.
* Access to our on‑site physio.
Other Perks
* Save up to 12% on personal tech through our salary sacrifice scheme.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* Access to on‑site barber.
* Refer a friend and receive up to £1,000 when they pass probation.
* Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition; just let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.
THG Ingenuity is proud to be a Disability Confident, Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent teams to discuss further.
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