Join to apply for the Credit Controller (18 Month FTC) role at The Crown Estate.
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Advert Closes: Thursday 8th May
Purpose of the Role:
As a Credit Controller, you will manage and reduce outstanding debtor balances, liaise with clients, raise invoices, chase payments, resolve queries, and reconcile receipts. Our team handles the collection and allocation of rental fees and property service charges for commercial estates and residential apartments.
Key Responsibilities:
* Collaborate with colleagues to achieve team objectives and contribute to the business culture.
* Meet and exceed key performance metrics.
* Reduce client outstanding debtor balances through high-volume communication via telephone, email, and mail.
* Handle cases with a focus on quality, speed, and customer relationship expectations.
* Resolve complex tenant queries.
* Work with property managers, facilities managers, leasing specialists, account managers, and client accounting colleagues to resolve tenant issues or disputes.
* Maintain up-to-date tenant information in the database.
* Address User Account Control queries.
* Issue invoices, tax receipts, statements, and reminder letters.
* Liaise with the Treasury team to allocate funds and minimize unallocated funds.
* Assist in reconciling complex accounts.
* Manage query resolution and chase responses.
* Monitor and report on aged debtors weekly or as required.
* Maintain active communication within the team and other departments.
* Update spreadsheets and databases to track activity and progress.
What We're Looking For:
* Excellent relationship-building skills.
* Self-starter who relishes challenges and strives for excellence.
* Team player who establishes trust quickly.
* Confident with a positive outlook.
* Self-motivated with analytical skills.
* Experience in large reconciliations.
* Strong organizational and time management skills.
* Excellent communication skills, both written and oral.
* Ability to manage conflict effectively.
* Experience in property services is desirable but not essential.
Capabilities:
* Attention to Detail: Manage financial records accurately.
* Communication Skills: Convey information effectively.
* Analytical Thinking: Assess data and identify discrepancies.
* Time Management: Prioritize tasks and meet deadlines.
* Team Collaboration: Work well within a team.
* Initiative: Proactively solve problems.
* Flexibility: Adapt to changing priorities.
* Technical Proficiency: Use accounting software and MS Office.
Join us and be part of a team that values excellence, collaboration, and innovation. Apply now to advance your career as a Credit Controller!
Our Offering / Benefits:
Competitive salary, pension, performance bonus, flexible working, family policies, shopping discounts, private healthcare, life and critical illness cover, 28 days holiday (with option to buy more). We prioritize work-life balance and wellbeing.
Disability Disclaimer:
We are a proud disability confident employer, offering flexible application methods and adjustments. For questions or support, contact careers@thecrownestate.co.uk.
The Crown Estate manages iconic properties, rural estates, seabed, and offshore wind sectors, playing a vital role in the UK’s economy and heritage.
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