Key Responsibilities & Accountabilities:
* Prepare, issue, and manage sales quotations for distributors and customers in line with agreed pricing structures and guidance from Territory Managers.
* Ensure quotations, revisions, and acknowledgements are issued accurately and in a timely manner.
* Maintain an accurate and up-to-date quotation and enquiry log to support sales tracking and forecasting.
* Follow up quotations with distributors and customers, providing status updates to Territory Managers as required.
* Support Territory Managers by coordinating distributor review calls and ensuring outcomes are accurately reflected in the CRM system.
* Act as a day-to-day point of contact for distributors on administrative and sales support matters.
* Proactively chase distributors for project updates, enquiry progress, and feedback on active quotations.
* Support the maintenance of positive and professional distributor relationships through responsive communication and reliable follow-up.
* Escalate commercial or technical queries to Territory Managers or relevant internal teams where appropriate.
* Ensure all enquiries, opportunities, quotations, and updates are accurately recorded and maintained within the CRM system.
* Support Territory Managers by keeping opportunity records current and highlighting stalled or at-risk enquiries.
* Assist with basic sales reporting and activity tracking as required by Sales Management.
* Liaise with internal departments including Sales, Projects, Manufacturing, and Finance to support order processing and customer requirements.
* Assist in ensuring customer and distributor requirements are clearly communicated and understood internally.
* Support the smooth handover of orders from quotation stage into order processing.
* Maintain accurate records of sales documentation, correspondence, and pricing information.
* Carry out all activities in line with company procedures, pricing policies, and ethical standards.
* Represent the company professionally in all communications with distributors, customers, and internal colleagues.
Essential:
* Experience in a junior sales, sales support, account administration, or customer service role within a B2B environment.
* Strong organisational skills with attention to detail and the ability to manage multiple enquiries simultaneously.
* Clear and professional communication skills, both written and verbal.
* Comfortable working with CRM systems, databases, and Microsoft Office applications.
* Ability to work effectively as part of a sales team and support more senior commercial roles.
* Proactive and methodical approach to follow-up and task completion.
* Alignment with company values and professional standards.
Desirable:
* Exposure to industrial, technical, or engineered products.
* Experience preparing quotations or supporting project-based sales.
* Knowledge of ERP or CRM systems (e.g. SAP or equivalent).
* Qualification to HND level or equivalent