Are you passionate about helping people find safe and secure housing? Do you have strong communication skills and experience working in an office or housing environment?
We’re looking for a Housing Allocations Officer to join our clients busy Housing Allocations team. You will play a key role supporting the management of the Common Housing Register and ensuring a smooth experience for applicants using the Choice Based Lettings (CBL) system.
Working Arrangements:
* Hybrid working model: Once fully trained, you’ll work remotely up to 60% of the time.
* Training period: Full-time in-office attendance required during initial onboarding (approx. 1 month or longer if necessary).
* No requirement for driving or site visits.
What You’ll Be Doing:
* Provide a professional front-line service—handling housing queries in person, over the phone, and in writing.
* Assist with the operation of the Common Housing Register by checking and inputting new applications and updating changes to existing applications.
* To input housing register applications on the housing ICT system and identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance
* Assist vulnerable applicants with completing forms and tracking their bids.
* Maintain accurate records, including confidential information such as medical evidence.
* Liaise with housing providers and other internal teams regarding allocations and nominations.
* Maintain stocks of standard forms and information for the public and officer use, raising Agresso orders for stationery and office equipment when required.
* Contribute to team meetings, minute-taking, scanning, and general admin support.
* Cover for the Allocations Team Leader when required in the lettings/advert process.
What You’ll Need:
Essential Skills & Experience:
* An understanding of allocations and lettings processes.
* Excellent written and verbal communication skills, with the ability to work with a wide range of people.
* Confidence using Microsoft Office (Outlook, Word, Excel).
* Willingness and ability to learn new systems quickly.
* GCSEs (or equivalent) including English and Maths at grade C or above.
Desirable:
* Experience working in a housing or local government environment.
* Familiarity with medical/social issues that affect housing needs.
* Knowledge of housing legislation and invoicing processes.
* A housing-related qualification