Team Leader – Centralised Outpatient Services
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Admin Teams and Patient Contact Centre, always ensuring consistent levels of cover in line with service needs, providing a high quality and efficient service to patients.
The post holder will also have responsibility for the delivery of Key Performance Indicators (KPI's) within the Centralised Outpatient Department.
Previous applicants will not be considered.
Main duties of the job
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy Admin Team orTelephone Contact Centre.
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTTis essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going developmentand support to fulfil your potential.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job responsibilities
The post holder will oversee the daily operations and management of either our Outpatient Booking Team or Contact Centre, ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPIs associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
Previous applicants will not be considered
Person Specification
Education/Training
* Commitment to personal development
* Good general education including GCSE in Maths or English (or equivalent)
* Evidence of recent Leadership/Management programme
Work Experience
* Experience of working under pressure and managing workload of a team with competing priorities
* Experience of working as part of a team in a multi-disciplinary environment
* Experience of supervising a team and associated HR management
* Experience of working in the NHS or similar organisation
Skills/Abilities/Knowledge
* Evidence of leading meetings and taking appropriate notes
* The ability to work under pressure, within a busy environment, prioritise own workload
* High level skills and understanding in Waiting List Management and Data Validation
Personal Qualities
* Confident and sympathetic when dealing with patients/staff
* Personal resilience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a yearper annum (FTE) or pro-rata for part time roles
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