Job Description
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.
It’s your job to keep both our members happy through efficient processes and a dedication to customer excellence. Plus, you’ll work with our team of fitness enthusiasts to ensure you’re getting the very best out of the people around you.
A natural leader, you’ll understand what makes a workplace great and motivate your teams to push boundaries through excellent customer service, seamless operations, and a passion for all things fitness.
You’re super organized, so you’ll have no problem multi-tasking to ensure all key areas are covered, from managing the poolside to coaching members on the gym floor.
You have a passion for helping others perform to their maximum potential, whether that’s a member determined to smash their goals or a team member eager to build a career in the fast-paced fitness industry. They’ve got your back, and so do we.
At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs across Aberdeen, Bournemouth, and more opening soon, we rely on you to deliver service that sets us apart from the competition.
Join us and enjoy benefits such as:
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount in our Village Hotel Starbucks stores, on and off shift.
* Excellent training and development, including Rising Stars and Talent Academy programmes.
* Innovative Mobile Gaming training platform across various hotel areas.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, plus monthly well-being programmes.
* Mental health support, including mental health days and first aiders.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A supportive, inclusive work environment with team events.
* Reward and Recognition schemes, anniversary rewards, and incentive programs.
* Electric car salary sacrifice scheme.
* Your birthday off, guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* BIG People Days to celebrate and give back to the community.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme, Life Insurance.
*T&Cs apply based on your contract.
But what we need from you:
* Own it!
* A passion for leisure and fitness.
* Expert knowledge of leisure operations.
* Attention to detail and a drive to ensure the highest levels of member experience.
* Motivational and passionate about developing and nurturing your team.
**Please note - All offers are subject to a successful DBS check in this role.**
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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