As a Junior IT Infrastructure Engineer, you will provide IT Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a single, cross-border IT Infrastructure team. This role supports the delivery of end user computer services and associated infrastructure, working under the guidance of more experienced engineers and in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required. The role provides an opportunity to build practical experience across the IT Infrastructure function, with progression of responsibility aligned to capability, experience and individual aspiration. Main Duties
* Provide desk-side and remote IT support to users, diagnosing and resolving hardware, software and connectivity issues that fall within the post holder's skills and experience.
* Provide basic local support for IT Infrastructure services and equipment, including end user devices, servers, VoIP telephony and network infrastructure, within defined scope and under supervision.
* Log, manage and progress Incidents and Service Requests.
* Raise Incidents, Requests or Change Requests for other teams or engineers.
* Install, configure and support end user devices and associated equipment (including PCs, laptops and peripherals).
* Support routine end user computer activities such as device builds, rebuilds and deployments.
* Support the management of end user device assets, including receiving, staging, issuing, tracking and decommissioning equipment.
* Create and maintain technical, operational and site documentation.
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