Duty Security Manager
Contract: Banking
Location: Edinburgh, EH12 9SB
Hours of work: 50
Working Pattern: Monday - Friday 07:00 - 17:00
Contract Type: Permanent
Hourly Rate: £15.11
As a Duty Manager, you are responsible for the day-to-day operations, ensuring all contractual requirements are met and the NatWest Group service standards are delivered.
In this role, you will lead and manage a team of ISS employees, ensuring they are fully trained, motivated, and capable of preventing security breaches and penetration test failures. You will support operational performance, exceed stakeholder expectations, and maintain a customer-focused, service excellence culture.
The Role
1. Lead, motivate, and manage security personnel to achieve performance objectives and SLA targets.
2. Develop and implement manpower and establishment plans to ensure adequate coverage.
3. Promote a customer-focused culture and Service Excellence approach across the site.
4. Ensure compliance with BS 7499, local procedures, and contractual requirements.
5. Conduct briefings, handovers, and patrols to monitor performance, safety, and security standards.
6. Identify operational trends, implement improvement plans, and drive team development.
7. Maintain effective relationships with NWG, ISS, and on-site service partners.
8. Address underperformance and incidents through formal processes, including investigations or disciplinary actions.
About You
9. Strong leadership skills with experience managing and motivating a security team.
10. Skilled in workforce planning, rostering, and maintaining staff morale.
11. Effective communication skills to liaise with employees at all levels, including senior leadership.
12. Conflict resolution and decision-making abilities under high-pressure situations.
Compliance & Security Focus:
13. Proven experience in security operations within a corporate environment.
14. Knowledge of access control, CCTV, alarm monitoring, and emergency response protocols.
15. Ability to develop and enforce security policies, conduct audits, and ensure compliance.
16. Hold a valid SIA license and first aid certification.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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