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SAS International are a world leader in the design and manufacture of metal ceilings, operating in the UK, EU, USA, MENA, and Australia. More than 800 committed and highly motivated employees in 6 countries contribute to SAS Internationals global success.
With over 50 years of progressive innovation, design and manufacturing excellence; we have diversified into associated disciplines such as partitioning systems and doors, energy efficient cooling and heating, room comfort solutions and internal architectural metalwork finishes.
Offering a diverse and inclusive culture, SAS are committed to offering employees a fulfilling career suited to their skills and ambitions. We encourage applicants from all backgrounds to apply.
Our company values are intrinsic to all we do at SAS – the 5 C’s. We are customer focused, obsessed with exceeding expectations. We are creative and value ‘outside of the box thinking’ to generate creative and innovative solutions. We are collaborative, fostering a culture of openness and respect. We are caring, we demonstrate the upmost care and respect for those around us, not only for our people, but also our social and environmental impact. We are committed to the collective goals of our business and driven to achieve these together.
The Role
The Customer Care Partner will be required to manage all operational aspects in liaison with the Customer Success Manager, production, purchasing, quality, planning, technical, transport and the SOP teams, from the beginning to end in agreement with the customers’ expectations.
The successful candidate will be fully immersed in the team as a trusted and invaluable partner, clearly communicating with colleagues to ensure a high level of customer service is maintained. Handle customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution and recording customer interactions.
The Person
* Experience in a similar, customer facing role is essential. Prior experience working in a construction or manufacturing business would be beneficial.
* Excellent communication skills – both written and verbal. Able to build relationships with ease.
* Exceptional interpersonal and active listening skills.
* Solid problem-solving techniques – demonstrable experience using root cause analysis, quality tools and implementation of preventative and corrective actions.
* Prior experience using CRM software.
* Computer literate, with good knowledge of all Microsoft applications.
* Ability to manage conflicting priorities and remain calm under pressure.
* Great attention to detail – detail orientated with strong analytical skills.
Responsibilities
* Log and triage customer complaints to determine case allocation by site
* Investigate and diagnose the complaint or customer requests to progress to a satisfactory conclusion for the customer and the business
* Liaise with Production teams to expedite delivery or service requests as per customer requirements.
* Review, monitor and update the CRM system with all communications
* Attend Production meetings to report new complaints and determine any delays that will impact the customer.
* Attend weekly complaints meetings and record any actions required
* Monitor Customer Care email and telephone line and ensure all queries/calls are responded to in a timely manner
Application:
If you feel like you’d be a great fit for the role, please apply online with your CV. The team will review your application and will reach out in due course.
We look forward to hearing from you soon!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Wholesale Building Materials
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