Customer Engagement Executive
Customer Engagement Specialist
đź“Ť Antrim | đź’Ľ Hybrid Working Available
đź’° Salary up to ÂŁ28,000 per annum
⏰ Hours: Monday – Friday, 9:00am – 5:30pm
We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.
In this role, you will be the primary point of contact for customers. You’ll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.
Key Responsibilities
Administrative Support
1. Provide ongoing administrative support to the Sales Team and customers
2. Act as the first point of contact for customer queries and support
3. Answer and appropriately forward incoming calls
4. Manage workloads efficiently and ensure timely progression through to invoicing
Engagement Strategy & Analysis
5. Design and implement effective communication plans and personalised customer touchpoints
6. Track customer engagement behaviour and produce reports to identify trends and insights
7. Customer Interaction & Support
8. Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary.
9. Provide technical and product support, guiding users and troubleshooting problems. Relationship Building and Retention
10. Develop positive rapport and advocate for customers internally.
11. Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives. Engagement Strategy & Analysis o Design and implement
The Ideal Candidate Will Have
12. 1-3 years of experience in a customer engagement role, administrative, or customer service role.
13. Experience with line of business applications and invoicing.
14. Background in SaaS, e-commerce, or technical environments.
15. Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office.