Support Worker - Lowestoft
Support Worker - Phoenix House, Lowestoft
Salary: £19,827.60 per annum (FTE £24,784.50 per annum)
Hours: 30 hours per week
Shift Pattern: Various shifts between 8am - 9pm
Ref: PH001
Ready to make a difference?
Join our team delivering supported housing for young people in Lowestoft.
You'll support those who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength-based, person‑centered approach, you'll ensure they feel safe, heard, and empowered to work towards their aspirations.
About Phoenix House…
Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.
Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local busses providing regular connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold making commuting to work easier!
What you'll be doing:
* Play a central role in ensuring each customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
* Build positive, proactive relationships with customers and wider stakeholders, helping the service to thrive and consistently deliver high‑quality support.
* Work alongside customers to help them understand and manage risk, including supporting them to take positive, informed risks that can enhance their wellbeing, while collaborating with partner agencies to ensure a holistic approach.
* Support customers to connect with their local community and build new networks through opportunities such as volunteering, training, education, and employment.
* Take an active role in the referrals process, carrying out risk assessments, and contributing to a safe environment for customers, colleagues, and visitors by following best practice, legislation, and safeguarding procedures.
* Advocate strongly for customers by getting to know them, valuing their lived experience, and recognising them as experts in their own lives.
More benefits of joining #TeamOrwell:
When you join Orwell, you become part of a value-driven team that puts people first and you'll also have access to a variety of benefits that help you feel appreciated and able to thrive, such as:
1. 22 days annual leave (pro rata) plus