Position Objective A sales role focused on account management, the primary responsibility is to manage and grow existing client accounts while ensuring their satisfaction and meeting sales targets. Account management is more about maintaining relationships, providing excellent service, and driving additional revenue from current clients. High churn rates can directly impact company revenue and growth, so ensuring that clients remain satisfied, loyal, and engaged is essential. Responsibilities Reporting to the Head of Customer Success, this role is responsible for training and managing clients. The role is focused on selling the full suite of services to clients through phone calling, face to face meetings, emailing, webinars, training clients on the benefits of using the software. You will also be responsible for monitoring client usage, identifying potential for growth and either pre empting or resolving client issues by working effectively with other departments and management. Key Responsibilities Client Retention: Maintain a high level of customer satisfaction whilst dealing with client issues. Account management of client base to ensure minimal client churn is experienced. Working closely with customers to increase usage Acting as a 'trusted advisor' and looking to solve customer business issues Developing client solution account plans and ensuring that you are constantly developing strategic opportunities. Reporting client usage to management Working closely with clients to determine any training voids and remedy accordingly. Relationship management at all levels Actively sourcing and developing new client 'primary contacts' and strengthen relationships Managing and collaborating with internal resources to ensure customer satisfaction Product and solution presentations Planning and organising events and campaigns with marketing team Restore client relationship when account deemed to be in jeopardy Use strong client relationships developed to leverage new client referrals and testimonials Operations Delivery: Create client engagement through tailored follow up training sessions to maximise usage. Monitor and review reports and statistics to identify At Risk clients with follow up plans to reengage and save Re-engage dormant accounts and book training sessions to stimulate usage Resolve technical queries relating to the product Liaising with Product and Development teams to track client raised issues Monthly reporting to management on numbers against KPIs Effectively manage training and engagement calendar Update CRM with all training and engagement details and notes Hands On delivery of training services in the use of products and services Essential Attributes: Your dedication to upselling and maintaining a client-centric approach will ensure your success in this role. Were looking for an enthusiastic, driven multi-tasker who thrives in a fast-paced environment, Proven sales performance Target Driven Over Achiever Strong Communicator Intuitive problem solver Great team player, a passion and desire to make a difference Self motivated and proactively finding new ways to challenge the status quo Strong financial and strategic skills Loads of initiative and ability to work autonomously Attention to detail and follow-up/ Process driven and takes ownership Experience with computers and applications software, including Microsoft Word, Excel, PowerPoint and Zoho (not essential) skills Knowledge in the Legal and Conveyancing process will be looked on favourably We are seeking top talent, the best of the best. In return, we offer you an exciting SaaS career with a rapidly growing, dynamic business that truly values and supports both its people and clients. Competitive salary and generous performance bonus scheme A fantastic culture Staff gym Rewards & recognition Employee Share Scheme Pension Plan