Interaction Recruitment are currently supporting a global utilities and wiring distribution solutions company who are looking for a Operations Manager to joing their team on a full-time basis, starting immediately, on a PERMANENT basis. Hours - 08:00 to 17:00 Days - Monday to Friday The Role You’ll be responsible for ensuring value‑added activities run safely, efficiently, and to customer requirements. Leading a team of operatives, you’ll focus on service delivery, performance, and continuous improvement while maintaining strong customer relationships. Key Responsibilities Manage daily operations across all Value Add workstreams Ensure orders are delivered on time, in full, and to quality standards Lead, coach, motivate and develop Team Leaders and operational teams Manage labour, workloads, resource and productivity Build and maintain strong relationships with key customers Drive health & safety, quality, and compliance standards Track KPIs and deliver performance improvements Support new business, change, and process improvements Act as the primary operational contact for key customers within the Value Add portfolio. Proactively manage service issues, escalations, and corrective actions. Ensure adherence to SOPs, customer SLAs, and contractual requirements. What We’re Looking For Proven experience in an Operations or Department Manager role Background in warehousing, logistics, or val...