Cubit Technology are a busy and growing IT support company based in central London. They specialise in managing and supporting IT for approx. 30 different small businesses. For almost all of their clients they provide a full-service IT contract. This means that they are responsible for managing their entire computing environment and providing all their users with support.
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.
Core Responsibilities
* Answer, log, categorise, and update incoming calls and emails into the helpdesk system.
* Handle straightforward tickets such as spam reports, password resets, printer issues, and basic user queries.
* Escalate anything outside your scope without delay.
* Keep ticket notes clear, accurate, and up to date.
Device Builds & Hardware
* Build and configure new laptops and desktops using internal checklists.
* Perform rebuilds, reimages, updates, and quality checks.
* Assist with routine stock checks, asset updates, and equipment readiness.
* Support secure disposal, recycling, and device return processes.
Client Site Activities
* Collect and drop off laptops/IT equipment at local client sites.
* Maintain a professional presence at all times.
* An Oyster card is provided for business travel between sites.
Account & System Setup
* Create user accounts, groups, mailboxes, and permissions under supervision.
* Assist with new starter onboarding and initial setup tasks.
Repair Centre Liaison
* Log and track warranty repairs with Dell, HP, Lenovo, Apple, and other vendors.
* Manage collections, returns, updates, and communication between engineers and clients.
* Maintain accurate repair logs and device movement records.
Assisting in Project Work (When Suitable)
* Support senior engineers with small project tasks, such as device rollouts, cable management, user migrations, hardware setup, or documentation updates.
* Tasks will always be appropriate for apprentice level and guided by senior staff.
Security & Compliance
* Follow all security procedures for handling devices, credentials, and user data.
* Store, transport, and process equipment in line with internal security standards.
* Immediately report any potential security or privacy concerns.
Physical Requirements
* Able to carry and move typical IT equipment (laptops, monitors, small peripherals).
* Comfortable walking to nearby client locations when required.
Who Were Looking For
* Genuine interest in technology and problem-solving.
* Reliable, organised, and eager to learn quickly.
* Strong punctuality and attendance - core expectations for this role.
* Clear communicator who asks questions instead of guessing.
* Friendly, respectful, and confident dealing with users.
* Must have the right to work in the UK.
* No driving licence required.
Our Core Values (HELP)
* H - Honesty & Transparency
* E - Excellence
* L - Love of Technology
* P - People & Partnerships
What Its Like Working Here
* Expect a professional environment with a relaxed edge.
* Background music during the day.
* Smart but relaxed dress code.
* Xbox/social area for lunch.
* A friendly team that supports apprentices and expects consistent effort.
* ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
* You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
* Your training will include gaining a Level 3 IT qualifications.
Monday - Friday, 9.00am - 5.30pm
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