About The Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member. In return, you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Additional days holiday with length of service, up to five days
* Ongoing training and development, with opportunities to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our charity partner upon completing induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the very center of the customer’s journey! No two shifts are the same. You may be welcoming customers at reception, hosting parties, or serving food & drinks from our bar and diner. Your professional and engaging customer service, high energy, and enthusiasm will ensure our customers have an enjoyable, value-for-money experience with every visit.
Our fast-paced environment requires cross-training across all key areas of the centre, so you'll be able to support and add value at every stage of the customer journey. You may also be required to work in the kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9 am to midnight. The busiest times are evenings, weekends, and school holidays, which is when we require availability from applicants.
Typical shift patterns include:
* Weekday AM: 09:00 - 17:00
* Weekday PM: 17:00 - 00:00
* Weekend AM: 09:00 - 18:00
* Weekend PM: 16:00 - 01:00
Shift times may vary by centre, and will be confirmed at interview. Under 18s may work until midnight but no later.
You will receive thorough induction and ongoing training, with opportunities for career development, including apprenticeships and management training.
To be a successful Team Member, we'll want to see:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition. Since our listing on the stock market in 2016, we have expanded to 75 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We aim to grow further, opening about three new sites each year.
We value diversity and inclusion, and are committed to creating a workplace that promotes equal opportunities. We recognize and value individual differences, believing that a diverse and inclusive workplace makes us more relevant, competitive, and resilient.
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