French Speaking Emergency Call Handler Location: East Grinstead Hours: Shift-based, 35 hours per week Salary: £29k - £31.5k Lloyd Recruitment Services is pleased to be working with a well-established local company seeking a French Speaking Emergency Call Handler to join their busy services team. This is an exciting opportunity for someone who thrives in a fast-paced, responsive environment and enjoys delivering exceptional service to customers in urgent or sensitive situations. Salary, benefits, and perks: Salary £29k - £31.5k Private medical insurance for you and your family 25 days of annual leave, with the option to buy/sell additional holiday Very competitive company pension Vibrant and friendly working atmosphere Paid comprehensive training courses Discounts across company products and services Free parking on-site Savings on fuel Eye care voucher scheme Modern office facilities East Grinstead, with Hybrid working pattern Key Responsibilities: Handle incoming phone calls and emails from French-speaking customers requiring assistance Manage and resolve multiple assistance cases while keeping accurate records Coordinate emergency services and ensure regular communication with customers throughout the process Liaise with suppliers and service providers to deliver solutions efficiently and cost-effectively Check invoices and ensure accurate billing within set guidelines Provide advice and support on insurance-related queries Escalate complex or high-priority issues to the management teamSkills & Experience: Fluent in French (spoken and written) Would also consider Fluent Spanish (spoken and written) Strong English communication skills Previous experience in customer service, ideally in a high-pressure or response environment Calm, efficient, and organised under pressure Excellent PC skills and accurate typing ability Good attention to detail and strong problem-solving mindsetRefer a friend and receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer