About The Role
PURPOSE OF ROLE:
To learn about and assist all commercial and operational departments of Singapore Airlines’ UK business, such as Marketing, Sales, Passenger Handling, Support Services and Traffic Operations. Following a successful period of understanding, you will be placed on a longer-term position within a Sales or Marketing role at the Chiswick office. DUTIES & RESPONSIBILITIES:
1. Supporting managers and colleagues with everyday tasks in each department assigned to. Exact responsibilities will vary with each placement
2. Building a comprehensive knowledge of how the company operates on both a departmental and overall level, its strategy and the industry as a whole
3. Carrying out regular special projects for the department being worked in. For example, this might include research, data analysis, reviewing a process or organising an event/activity
4. Analysing sales data from travel agent partners and the company website
5. Competitor analysis
6. Fares analysis
7. Coordinating Sales & Marketing events
8. Attending and participating in local management meetings
9. Shadowing and learning from local managers
10. Developing performance improvement suggestions for each department
11. Building strong relationships with colleagues, management and commercial partners
12. Attending relevant training in the UK and Singapore
13. Learning how to use relevant software tools
About You
KEY SKILLS, EXPERIENCE AND QUALIFICATIONS REQUIRED:
14. At least a 2.1 degree in any subject
15. First class analytical skills and data interpretation
16. Excellent oral and written communication skills
17. Excellent presentation skills with the ability to prepare and deliver. Intermediate user of PowerPoint, Excel and general office packages
18. Quick to learn and comfortable within a changing environment
19. Strong service ethic, teamwork and time management ability
20. Good interpersonal skills and insightful when conducting research and analysis
21. Valid driving licence
DESIRABLE:
22. Previous Sales and/or Marketing experience
23. Previous experience in a Commercial and/or Operational environment
KEY COMPETENCIES:
24. Customer Focus - understands customer needs, sharing an interest and understanding of their needs. Keeps customers informed of progress or problems enabling them to take alternative action where necessary
25. Drive and Enthusiasm - is motivated by meeting and beating deadlines. Strives to overcome barriers to achieving results. Displays a positive and energetic approach, and shows initiative ownership and responsibility
26. Team Working - shares information and knowledge with the team. Offers assistance to colleagues when they need it. Shows respect for others views and feelings
27. Judgment - makes logical decisions having considered all relevant information and alternative solutions. Considers the broader implications of proposed actions
28. Communication - speaks clearly and concisely, ensuring all important information is communicated. Asks relevant questions to ensure understanding. Is sensitive to customer's needs, remaining calm and confident, even in difficult situations. When required produces clear and well-structured written communication
29. Quality and Operational Performance - demonstrates a concern for quality of results. Identifies opportunities for continuous improvement. Checks work carefully, ensuring it is delivered ‘right first time'
30. Planning and Organisation - plans and schedules activities to ensure best use of time and resources. Takes a logical and systematic approach to work. Monitors progress on tasks and reprioritises to take account of changing circumstances as required
31. Technical / Professional Skills - demonstrates technical or specialist knowledge and skills related to the role. Makes decisions and solves problems based on sound technical knowledge. Has thorough grasp of relevant services, systems and procedures