DEPUTY RESTAURANT MANAGER
Full Time
£38,000 per annum plus monthly service charge, typically £2,400 annually
45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Hands-on, operational role throughout all serving periods, will include evenings and weekends.
* Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
* Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
* Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
* Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
* Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning.
* Proactively attracting and selecting talent for the department in line with company procedures and culture
* Fully responsible for cleanliness of the department
* Respond efficiently and accurately to customer complaints
* Implement policies and protocols that will maintain future restaurant operations
Key Skills, Qualities & Experience
* The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
* A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable.
* A high level of confidentiality.
* Excellent verbal and written communication skills required.
* The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
* Utmost attention to detail when carrying out tasks.
* Previous Management experience is essential.
* Ability to work under pressure
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up t