SUMMARY/PRIME OBJECTIVES The Legal Collections Clerk works within the Legal Collections Team in the Credit Management Department and is principally responsible for assessing debtor accounts to determine whether cases are suitable for the commencement of legal action. Once suitability is confirmed, the Clerk will initiate proceedings in strict compliance with Civil Procedure Rules, following established workflows. The role aims to maximize cash collection while minimizing litigation costs. This position involves debtor contact by letter and telephone and may require occasional attendance at court. The incumbent must be highly organized, professional, and familiar with legal and credit-related processes and PHS systems. Full and comprehensive training will be given to the successful candidate. In addition, support and supervision will be provided by the Legal Collections Manager in relation to all relevant tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES Vet debtor accounts to assess suitability for legal action. Initiate legal proceedings in accordance with Civil Procedure Rules and company workflows. Negotiate payment plans and settlements with defendants where appropriate. Represent PHS at court hearings and mediation appointments. Prepare trial bundles, witness statements, statements of claimant, and other court papers. Liaise with solicitors for affidavits and other legal documentation. Enforce judgments to recover outstanding debts. Manage payments, invoices, and reconciliation of costs and interest received. Communicate effectively with courts, enforcement officers, solicitors, and legal agents. Investigate and respond to defences or disputes received. Handle inbound mail and emails from courts and defendants or their solicitors. Maintain accurate case records on Wildebeest and PHS Legal Database, including diary management and workflow compliance. Prepare correspondence to debtors or their solicitors proactively and reactively. Maintain statistical data and reporting. Perform any other reasonable duties as required. ATTRIBUTES The ideal candidate will possess: Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Proficiency in negotiation and conflict resolution. Ability to prioritise workload and manage multiple cases effectively. Confidence in interpreting and interrogating ledgers, including complex credits and debits. In return for your commitment and expertise, you will get: A good salary of £25,000.00 in a permanent full-time position Great hours Monday to Friday (36.25 hours a week) You’ll be in Head Office with excellent opportunities to develop your career here Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training Digital GP service for you and your family. Apprenticeship opportunities on completion of the probationary period 23 days holiday, increasing with length of service, plus bank holidays (31 days in total) Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with phsPerks.com Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… If you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. About You About Us