1st / 2nd Line Support Analyst – Contract
Location: Onsite / Morden
Rate: Up to £200 per day (Umbrella)
Contract Length: 3 months
Start Date: 12th January
We are currently seeking an experienced 1st / 2nd Line Support Analyst to join a busy onsite IT support team based in the Morden area. We're looking for a self-starter, someone who is confident to deal with tickets and IT tasks throughout the week. You'll need to be proactive with your approach to work and be keen to support the wider team and business when necessary.
This role is ideal for a hands-on support analyst who enjoys working onsite and providing high-quality support in a fast-paced environment.
Key Responsibilities:
* Provide excellent customer service via phone and face-to-face support
* Deliver 1st and 2nd line technical support to end users
* Troubleshoot hardware and software issues across laptops and peripherals
* Support users working both remotely and onsite
* Log, manage and resolve incidents using ITSM and asset management tools
Essential Skills & Experience:
* Minimum 3+ years’ experience in an IT support role
* Strong customer service and communication skills
* Proven problem-solving and troubleshooting ability
* Experience supporting Windows 10/11 and Microsoft Office 365
* Active Directory user and device support
* VPN and remote support tools experience
* Supporting iOS and Android mobile devices
* General hardware diagnostics and troubleshooting
* Previous use of IT Service Management (ITSM) and asset management systems
* Good understanding of IT best practices (e.g. ITIL)
Desirable
* Experience with AOVPN, Autopilot and Azure
1st / 2nd Line Support Analyst – Contract
Location: Onsite / Morden
Rate: Up to £200 per day (Umbrella)
Contract Length: 3 months
Start Date: 12th January
Please reach out to ross@understandingsolutions.com for more information