IT Service Desk Analyst Overview
The role of the IT Service Desk Analyst is to ensure excellent computer operation so that our customers can accomplish business tasks. Within this fast paced environment you would need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service. Incident resolution may involve the use of diagnostics and help request tracking tools.
Qualifications
* Experience at working independently and in a team-oriented, collaborative environment is essential.
* Ability to effectively prioritise and execute tasks in a high pressure environment.
* Proven analytical and problem-solving abilities.
* Good organisational skills and be able to manage own time effectively
* Effective communicator, able to establish and maintain harmonious and professional relationships with clients and colleagues
* Experience of working within an in-house IT service desk or customer service environment
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