We are recruiting for a FacilitiesHelpdesk Coordinator / Administratorbased inLeedsto support a dedicated Facilities Maintenance team in providing helpdesk and service coordination from the regional office. The role is apermanent position paying up to £28k basic. Monday to Friday 40 hours per week.
09:00-17:30 (possible flexibility with start/finish). Free parking available on campus and free parking close to the site.The primary objective is allocating calls and resources to ensure that all reactive maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S.Receiving incoming calls and making outgoing phone calls,Liaising with customers to give them updates on outstanding jobsLogging reactive enquiries via email/telephoneAllocating reactive/quoted works to engineers and scheduling the work in,Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the logRescheduling of reactive/quoted works as necessaryInstructing subcontractor to carry out reactive callouts, and seeing the call through to completionAssisting engineers with the raising of PO’SManagement of engineers workloads, holidays and absences in conjunction with line managersEnsuring allrelevant documentation/paperwork is attached to the reactive job so call can be invoicedPPM works may be phased in at a later timeAd-hoc administrative dutiesOperation and general CRM systemRequirements:Ideally to have previous experience of service delivery support in FM, maintenance or engineering companiesPrevious helpdesk and contract admin experienceExcellent customer services skillsPlanning and scheduling skillsUser of CRM systems (CAFM not required)Good administrative skillsIf you are interested then please click the APPLY button nowPRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.Please note if you have not heard from us within 5 days, then your application has not been successful.PRS is an equal opportunities employer
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Job Overview
ID:
1597038
Date Posted:
Posted 1 day ago
Expiration Date:
05/08/2025
Location:
Leeds
Competitive
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