Senior Customer Service Advisor (German/French Speaker) Competitive Bonus Benefits Remote, UK Permanent full time Our International Managed Services team are hiring and seeking a Senior Customer ServiceAdvisor to lead and coordinate all aspects of the payroll process for our top-tier accounts across multiple international regions. You will be responsible for ensuring the precision, timeliness, and compliance of payroll operations according to internal policies and regulatory standards. Youwill also play an essential role in maintaining the satisfaction of our clients and preserving the integrity of the business. What will you be doing? Oversee the end-to-end payroll process for top-tier client accounts, ensuring accurate and timely delivery of services. Partner with internal and external teams to enhance process efficiency and coordinate on all payroll-related items. Contribute to financial audits by providing records and documentation related to payroll, as required. Address any payroll-related queries and issues in a professional and timely manner, ensuring customer satisfaction. Regularly review and update payroll policies and procedures, keeping abreast of changing legislation. Implement and oversee robust procedures for managing payroll across multiple countries, ensuring they are scaling in line with business growth. Manage payroll operations process for clients, in all countries, ensuring employees are paid accurately, compliantly and on time Query and incident management, via multiple communication tools Maintain all required departmental/management KPI and SLA reporting accurately and timely Proactively engage clients via multiple communication tools What we are seeking Proven experience in a similar role at a global level, with a strong understanding of customer service excellence. Fluent in English is essential, additional languages are Desirable German or French speaker highly desirable Proficiency in payroll software and good knowledge of MS Office Strong analytical and problem-solving skills Excellent communication and leadership abilities High degree of professional ethics, integrity, and confidentiality Ability to work under pressure, meet deadlines, and prioritise tasks effectively Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.