About the Role
ANS Group are a 750+ team of technology specialists and business experts who, according to our customers, ‘get things done’. We are on a mission to make the world’s best cloud and digital services available for all. We fundamentally believe every organisation, large or small, has the right to realise their dreams and think bigger. By giving all organisations access to the best digital transformation technology, people, and processes, we help SMBs achieve their goals quickly, affordably, with minimal risk.
As a result of our recent growth we have an opportunity for a Senior Account Manager to join our SMB Account Management team. This is an exciting opportunity to join a high‑performance team with huge potential for growth and personal development alongside an impressive customer base.
What is the point of this role?
Senior Account Managers are responsible for delivering great customer service while consultatively selling into their existing client base and increasing their portfolio’s net growth.
What will I be doing?
* Manage circa 100 accounts within the SMB sector
* Deliver amazing customer service; responsively and passionately
* Demonstrate consultative sales techniques, objection handling, and conflict resolution
* Hit performance‑related KPIs and sales targets
* Upsell and cross‑sell relevant products to your client base
* Maintain regular communication structures within your client base, including service reviews, commercial reviews, and stakeholder engagement (Heads of, Directors)
* Proactively renew contracts
* Ensure solutions and products we sell to clients are fit for purpose
* Be a point of escalation for clients where needed
* Reduce client churn by ensuring clients feel valued
* Become a strategic partner advising clients on products that will improve their business efficiency and reduce risk
* Build and develop key relationships with influencers and decision makers
What will I bring to the role?
* Proven track record of managing medium/large sized businesses
* Strong commercial acumen
* In‑depth understanding of public cloud technology and taking clients on digital transformation journeys
* Strong consultative sales skills
* Ability to manage relationships with key stakeholders at a high level
* Experience creating and executing key account management plans
* Able to build trusted advisor relationships with clients, using this platform to challenge and disrupt a client’s technology stack to deliver results
* Strong face‑to‑face presentation skills
* A passion to develop and grow in the role
* Confidence to build relationships across multiple levels quickly and successfully
* Highly organised, with the ability to prioritise – critical for success
* Strong sense of ownership
* A keen interest in technology
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
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