Job overview
This post offers an exciting opportunity to join our Application Support Team within IM&T Services which is responsible for delivering Application Support, Training and Testing for the Oxford University Hospitals NHS Foundation Trust and associated healthcare organisations.
Elements of this role are suitable for homeworking, but on-site working will be required.
Main duties of the job
The successful applicant will play a significant role in providing operational support for users of the Electronic Patient Record (Millennium), as well as contributing to project support activities to enable the continued delivery of our Digital Programme.
Primarily you will be investigating and resolving service incidents/requests logged via our Digital Service Desk as well as performing data cleansing activities to ensure the accuracy and quality of our patient data.
You may be required to support the delivery of core Electronic Patient Record training for clinical, nursing and administrative staff and assist with the creation and maintenance of learning materials. You may also assist with the testing of system enhancements, upgrades and fixes to provide solution assurance.
We are looking for a team player who can successfully work with other teams and stakeholders to ensure successful delivery/resolution. This challenging role offers a career development opportunity for an enthusiastic, organised and motivated individual with strong analytical and communication skills, application support skills, knowledge of ICT, with proven experience of working in a customer focused environment. Previous experience of working in an NHS or healthcare environment and knowledge of Millennium is desirable but not essential.
Please note that parts of this role will involve on-site working.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.