Welwyn Garden City, hybrid working with 2 days per week in the office and the rest working from home. Temporary 15 months, full time (37.5 hpw), Monday to Friday Earn circa £40,000 pa negotiable based on skills and experience plus brilliant benefits including health cash plan! We can’t offer CoS for this role Home, a place where you belong Lead the way in putting things right for our customers If you're someone who loves fixing problems and bringing people together to make things better, this could be the role for you. As our new Maintenance Business Partner, you’ll join our Maintenance South Team and take the lead in handling complaints from our customers, especially across London and the South East. You'll be their voice and their advocate, owning their experience and working with teams across the business to get things sorted. You’ll be the first person in this role for the South, so there’s real space to shape how we do things. You’ll work closely with our Head of Maintenance and help build something new that really works for our customers. It’s a great chance to take ownership, drive change and make a real impact from day one. And you’ll be doing it with a team that truly cares about getting it right. What You’ll Do Handle customer complaints with care and urgency, making sure their voices are heard Work closely with our DLO and teams across London and the South East to put things right Hold contractors to account and share learnings from complaints to improve our service Analyse reports and spot trends to help drive long-term improvements Support colleagues with data, insight and solutions that help shape our maintenance approach Present clear updates and recommendations to senior stakeholders across the business Why join us? Join us and play a leading role in delivering meaningful change. With the freedom to innovate and the backing of a brilliant team, your work helps us achieve even more. Be part of one of the UK’s top 10 Great Places to Work! You have Strong experience solving customer complaints and working with cross-functional teams Confidence to challenge when things fall short and push for better outcomes Clear and thoughtful communication, even in tough situations Great at spotting patterns in data and using insights to improve service Comfortable working with multiple priorities at pace A collaborative, driven approach with a focus on doing what’s right Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You’ll work Monday to Friday The team work flexible hours between 08.00 and 18.00 You’ll manage your own diary, so if you want to take a longer lunch for a haircut or swim, you can use your flexi time to manage that! This is a hybrid role and you’ll spend 2 days a week in our Welwyn Garden City Offices, visiting with our customers across the area and the rest working from home To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! What’s in it for you? Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. 800 discounts or cashback on shopping, holidays, and more. We’re a top 10 UK Wellbeing employer, our tools and support are here when you need them! Grow your career with us, we’ll help you take the next step. Generous pension and 3x salary life insurance. Check more benefits online! Ready to join us? Click APPLY NOW to see the Maintenance Business Partner job description. Learn about us, and see here for help to apply. We sometimes close a role early, email recruitment@homegroup.org.uk to discuss your reasonable adjustments. Work Locations Welwyn Garden City (Mundells Industrial Estate) Closing Date Feb.26, 11:59:00 PM