Delegated Authority Operations Oversight
* Lead the operational framework for all delegated authority business across the syndicate.
* Ensure effective onboarding, administration, and ongoing oversight of Coverholders, TPAs, and delegated partners.
* Maintain operational processes aligned with Lloyd’s Delegated Authority requirements and internal governance standards.
* Oversee bordereaux management, data quality controls, and reporting accuracy.
Governance & Compliance
* Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks.
* Oversee due diligence, audits, and operational reviews of delegated partners.
* Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities.
* Ensure accurate maintenance of contracts, binding authority agreements, and delegated records.
Operational Excellence
* Develop and implement scalable operational processes and controls.
* Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery.
* Lead operational change projects related to delegated authority platforms, data management, and process transformation.
* Monitor KPIs, SLAs, and operational performance metrics.
Stakeholder Management
* Act as a senior operational contact for internal stakeholders, brokers, Coverholders, TPAs, and Lloyd’s.
* Work closely with underwriting teams to support business growth while maintaining operational integrity.
* Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting.
* Lead, mentor, and develop the delegated operations team.
* Foster a culture of accountability, collaboration, and continuous improvement.
* Manage resource planning, succession planning, and team capability development.
Required Experience & Qualifications
* Significant experience in Delegated Authority Operations within the Lloyd’s market.
* Strong knowledge of Lloyd’s Delegated Authority framework, Coverholder governance, and bordereaux management.
* Experience managing operational teams within a syndicate or specialty insurance environment.
* Deep understanding of regulatory and compliance requirements impacting delegated business.
* Proven track record of operational transformation and process improvement.
* Strong stakeholder management and communication skills.
* Experience working with delegated authority systems and data platforms.
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