Private Patient Sales Advisor | Private healthcare |Full time- 37.5| Southampton, Hampshire | salary -£23,738.60
Spire Southampton Hospital is looking to recruit a Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email.
*Working shifts between 8am and 6pm
Spire Southampton Hospital is looking to recruit a Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email.
*Working shifts between 8am and 6pm
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and responsibilities:
1. Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
2. Converting enquiries to outpatient appointments.
3. Meeting team and individual targets relating to conversion, revenue and appointments.
4. Attending patient information events to represent Spire Healthcare and our services
5. Learning skills required to assist in outpatient appointments team as and when required
6. Providing customers with excellent after-sales service
Who we're looking for:
7. Excellent interpersonal skills
8. First-rate organisational skills and attention to detail
9. A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
10. High level of customer service
11. Healthcare experience
12. Experience in sales or a contact centre based role
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
13. 35 days annual leave inclusive of bank holidays
14. Employer and employee contributory pension with flexible retirement options
15. ‘Spire for you’ reward platform – discount and cashback for over 100 retailers
16. Free annual Bupa wellness screening
17. Private medical insurance
18. Life assurance
19. Save an average of £50 per month with our free onsite car park