Salary: £26,226 - 35,275 per year Requirements: Experience in an IT support environment or supporting a core line-of-business application. Strong IT skills and a problem-solving mindset. Clear, confident communication with colleagues at all levels. Good attention to detail and familiarity with call-logging systems. A collaborative approach and a willingness to learn. Knowledge of Windows environments, Microsoft Office, TCP/IP/network principles or Citrix is helpful, but not essential. Responsibilities: Support the day-to-day operation, maintenance and performance of key NCHA applications and systems. Configure and tune applications to ensure databases, servers and internet services run efficiently. Assist with implementing new applications and contribute to the selection and configuration of end-user hardware and software. Monitor applications to ensure accurate data capture and compliance with Technology Services policies. Log, investigate and resolve incidents and requests, liaising with external suppliers where needed. Create and maintain documentation for systems, processes and procedures. Work with the Service Desk Trainer to deliver training on new and existing applications. Provide occasional cover for the Technology Service Desk. Technologies: Citrix Hardware Support Network TCP/IP Windows More: We are Nottingham Community Housing Association (NCHA), a well-established organization since 1973, providing care and support to people across the East Midlands. We pride ourselves on being recognized as one of the UKs Best Workplaces, highlighting our commitment to employee wellbeing and inclusivity. Join our friendly, collaborative team where your ideas will shape our work culture. We offer a full-time role with a 35-hour working week, generous annual leave, a comprehensive wellbeing package including healthcare cash plans, and support for travel. Enjoy a healthy work-life balance with flexible working arrangements and the opportunity to work from home. last updated 6 week of 2026