Our purpose is to give everyone real confidence to put their money to work. With a heritage dated back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Role
Communications Compliance Manager – 12 months fixed‑term
The Customer Communications Compliance team ensures our communications are clear, fair, and meet regulatory requirements. The team reviews and approves communications, provides regulatory advice on projects, and supports good customer outcomes and protection.
Key Responsibilities
* Review and approve customer communications and financial promotions, providing clear feedback and ensuring agreed standards and processes are followed.
* Ensure all activity stays within policy, legal requirements, and agreed risk appetite.
* Support communications colleagues when they are developing and presenting customer materials.
* Review and quality‑check communications, including non‑financial promotions and delegated approvals, and give feedback where needed.
* Work closely with colleagues across Risk on change initiatives that affect customer communications, identifying needed changes and how they should be applied across the customer journey.
* Make balanced risk‑based decisions putting customers first while adhering to M&G plc's risk framework.
* Ensure actions, decisions, and processes take account of risk appetite limits and potential impact on the risk profile, escalating uncertainties to senior management or risk function.
* Keep the team continuously updated on financial promotions requirements, capabilities and skills to maintain best‑in‑class status and compliance with policies and regulatory requirements.
* Take an active lead in helping each team member perform to their best and understand how their work contributes to business success.
Key Knowledge, Skills & Experience
* Strong understanding of the end‑to‑end customer journey and how well‑designed operational and customer communications influence understanding and behaviour.
* Good knowledge of the UK financial services industry, appreciating how high‑quality communications improve customer comprehension, trust and overall experience.
* Detailed understanding of target customers, including their needs, behaviours, expectations and how they interact with financial communications.
* In‑depth experience of operational communications, including how they function in a live servicing environment and the regulatory standards, rules and constraints that apply in financial services.
* Hands‑on experience reviewing and approving customer communications and financial promotions, with clear understanding of associated governance, controls and approval processes.
* Proven experience working within regulated financial services environments, ensuring communications meet regulatory, legal and internal standards.
* Significant experience influencing and effectively managing complex stakeholder relationships across multiple “three lines of defence” business teams.
* Experience operating within risk and control frameworks, identifying communication risks and ensuring appropriate mitigations are in place.
* Experience working with life and pension products, applying relevant regulatory and compliance frameworks to customer‑facing communications.
Personal Attributes & Skills
* Visible, approachable and someone who sets a positive example and drives change.
* Energetic and focused, delivering strong business results quickly to a high standard.
* Communicates clearly and confidently with senior leaders, influencing decisions on risk and priorities.
* Understands detail while thinking big‑picture, ensuring people and effort focus on what matters most.
* Comfortable questioning ideas and approaches constructively and strategically.
* Quiet confidence built on experience, able to challenge others without creating conflict.
* Solves problems quickly and effectively, working closely with others.
* Juggles multiple priorities with strong organisation and time‑management skills.
* Works well as part of a team, supporting others to succeed.
Benefits
* Valuable pension scheme of 18% (13% employer contribution, 5% employee contribution) plus Share Save and Share Incentive Plan, and access to financial wellbeing and support services.
* 38 days annual leave including bank holidays, with option to purchase up to 5 extra days and additional flexibility through Time Off When You Need It.
* Inspiring Families policy with comprehensive paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
* Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
Diversity & Inclusion
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and employee‑led networks that provide opportunities and support across genders, ethnicity, age, sexual orientation, nationality, disability and long‑term condition. We welcome those who have served or are returning from military service and those returning from career breaks. M&G is a Disability Confident Leader and welcomes applications from candidates with long‑term health conditions, disabilities or neuro‑divergent conditions.
Job Details
Position: Communications Compliance Manager – 12‑month fixed term. Location: Stirling – Hybrid 2‑3 days in office. Reporting to: Comms Compliance & Ops Manager. Closing date: 16 April 2026.
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