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About the role
As Regional Care Manager, you will be responsible for managing your team within specified trusts (please note travel will be required to head office in Belfast for occasional meetings). You will have operational responsibility for 4,000-5,000 hours of care being delivered to our service users each week. To help support you, you will have dedicated functional support from Belfast Headquarters as well as a team of Area Care Managers, Senior Care Assistants, Care Assistants, Care Navigators and Support Staff. You will have the opportunity to grow, lead and develop your team to ensure we are providing phenomenal care to our service users. By leading the Area Care Managers, you will support them in running their areas and ensure that auditing and compliance checks are completed regularly. You have the ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards and policies whilst ensuring your service receives an outstanding RQIA inspection. You will be required to drive growth of the services and continued excellence in the service provided to our clients.
Why choose us
* Bonus: Up to £2000 a year KPI Bonus
* Sign on Bonus: Receive a £500 bonus (paid after 3 months)
* Generous bonus and rewards which are uncapped
* Refer a Friend: £200 for successful referrals
* Monthly and annual staff awards and recognition events
* Training qualifications: NVQs in Health and Social Care (levels 3-5) to Leadership and Management Training
* Level 5 Diploma in Leadership and Management in Health and Social Care (Adult Management) – Bonus £200 upon completion
Main duties
* Manage and provide the required cover when Area Care Manager is on annual leave or sickness to ensure and maintain stability in the area
* Provide guidance to front line staff via the On Call phone in the absence of an Area Care Manager
* Liaise with the designated stakeholders relative to the Area i.e. Health & Social Care Trust
* Grow, build and retain a focused team
* Report Key Performance Indicators and reporting to the Operations Team on a weekly and monthly basis
* Lead and manage a team of Area Care Managers
* Induction and oversight of training of Area Care Managers
* Audit and monitor client and staff files of Area Care Managers whilst maintaining own
* Scope for areas where business can be built
* Oversee specific areas in the absence of the Area Care Manager
* Maintain own supervision responsibilities including supervision agreements, probations, inductions and appraisals
* Oversee rota templates to ensure working time directives are being adhered to
* Oversee and lead investigations and support Area Care Managers of same
* Manage and oversee annual leave and ensure it is being managed effectively and fairly
* Act as a mentor for Area Care Managers
* As part of the induction of Area Care Managers – introduce to community with staff teams and clients
* Support and mentor Area Care Managers in all Connected Health systems and processes
* Weekly and monthly meetings in aid of support to Area Care Managers
* Manage and report as appropriate all adverse incidents, safeguarding and complaints
Essential criteria
* 3-5 years' experience in a high-performing, intense environment with an ability to manage competing priorities and pressures
* Previous experience working within domiciliary care
* Be flexible and willing and able to work in the community to cover sickness, annual leave and emergencies if required
* A willingness to work towards attaining NVQ, Level 5, Health & Social Care
* Hold a current full driving licence valid in the UK
* This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to organise suitable alternative arrangements
Skills & qualities required
* Exemplar communication skills with the ability to lead in a facilitative and confident manner and efficiently and professionally deal with complaints
* The ability to deploy empathy, care and quality across all professional engagement
* Be highly determined, driven and ambitious with the desire to make a real difference to the lives of our service users and assist in the growth of a new business
* Have a high level of organisational skills with the ability to plan and prioritise with excellent attention to detail
* A creative and strategic thinker who can embrace, influence and communicate improvements to the team
* Positive and engaging person with the ability to build great working relationships
Seniority level
Not Applicable
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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