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What is Flagstone?
Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.
Our culture is our pride and competitive advantage. We foster kindness, respect, and growth, building a diverse, inclusive community where your voice is valued. We believe in changing the world of financial technology through drive, talent, and empathy.
About You
You're an experienced leader with KYC/AML knowledge, committed to operational excellence, high performance, and innovation.
Responsibilities
* Lead, coach, and develop a team of 5-7 Onboarding KYC Executives, fostering a high-performance culture.
* Ensure team adherence to KYC compliance, stay updated with regulatory changes, and escalate high-risk cases when necessary.
* Manage team productivity to meet SLAs and onboarding targets.
* Provide ongoing coaching and training on KYC best practices and operational efficiency.
* Collaborate with Onboarding, Risk, Compliance, and Sales teams as the key liaison.
* Plan resources to meet business demand.
* Identify and implement process improvements to enhance efficiency and client experience.
Requirements
* ICA Qualification in AML/KYC or equivalent experience.
* Experience leading teams in first-line operations.
* Strong knowledge of AML/KYC processes, including customer due diligence, sanctions, PEP, adverse media, and screening tools.
* Experience managing high net worth relationships.
* Proficiency with Salesforce and case management.
* Patience and professionalism in handling customer queries and complaints.
* Confidence in approving applications and using screening tools like Comply Advantage, Lexis Nexis, World-Check, GBG, or similar.
Benefits
At Flagstone, we invest in your health, wealth, and professional growth, offering:
* Hybrid working with at least 1 day in our London office.
* Competitive bonus scheme.
* Flexible benefits budget for personalized benefits.
* Salary sacrifice options for electric cars, nursery schemes, home and tech goods.
* 3 months work from anywhere scheme.
* Mental wellbeing support through Spill.
* £1,000 personal development budget.
* Private healthcare with AXA.
* Medical cash plan for dental and optical expenses.
* Life insurance and Income Protection (4x salary).
* Matched pension contributions up to 5%.
* 25 days holiday plus bank holidays, wellbeing, and volunteering days.
* Enhanced parental leave options.
We welcome applicants from all backgrounds to join our diverse team. If this role excites you, we encourage you to apply.
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