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Join to apply for the Senior Claims Consultant role at Direct Line Group
Locations Available: Glasgow
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What You'll Be Doing
As part of the Large and Complex Loss Claims Team you will deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives whilst supporting and contributing to the claims technical strategy and practice.
Key Accountabilities
* Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolios of large and complex loss claims.
* Claims servicing to meet or exceed agreed SLA’s and caseload/FTE targets across all classes at all times by utilising operational performance data.
* Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms.
* Support Technical Property and Liability Claims Manager as DLG ‘s principal SME for large and complex Property and Liability.
* Assist with the performance management, development and engagement of all staff within the property and liability large loss team.
* Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process.
* Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line Group risk framework
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What You’ll Need
* Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
* The ability to manage a caseload of complex and high value household property claims from notification to completion
* Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
* 9% employer contributed pension
* 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Insurance
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