Job Description
Job overviewTo have a full understanding of RTT pathwayTo have a full understanding of Referrals received into the Trust and their journey throughout the departmentTo work in collaboration with the team and work in line with the Trust valuesKnowledge of cashing up clinics following attendance or DNAParticipate in appraisals to agree/revise Personal Development Plans.Attend and participate in regular staff meetings.To participate in team, professional and personal development activities and promote commitment to continuous development and improvement. To ensure effective contribution to the delivery of the organisation’s objective Any other duties commensurate with post as requested.Main duties of the jobTo have a full understanding of RTT pathwayTo have a full understanding of Referrals received into the Trust and their journey throughout the departmentKnowledge of caching up clinics following attendance or DNATo obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.The following up of pending results and appropriate action when receivedSetting up of future clinicsThe use of Clinic Booking Forms to create new clinics, or amend clinicsTo be able to manage electronic diariesExcellent telephone manner, for both patient contact and the chasing of outstanding investigations To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.Working for our organisationThe Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.
We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.Detailed job description and main responsibilitiesTo have a full understanding of RTT pathwayTo have a full understanding of Referrals received into the Trust and their journey throughout the departmentKnowledge of cashing up clinics following attendance or DNATo obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.The following up of pending results and appropriate action when receivedSetting up of future clinicsThe use of Clinic Booking Forms to create new clinics, or amend clinicsTo be able to manage electronic diariesExcellent telephone manner, for both patient contact and the chasing of outstanding investigations To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly.
This can be of a sensitive or complex nature.Person specificationReferral managementEssential criteria- NVQ Level 3 or equivalent Experience- 4 GCSE passes or equivalent, one to be English- Understanding of Clinic Management and ERSDesirable criteria- Previous NHS experience----------------------------------------Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g.
A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider.
Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.