IT Support Analyst
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My Yorkshire based client is looking to recruit an experienced IT Support Analyst with proven expertise working within the professional services sector.
As IT Support Analyst, you will play a key role in ensuring the smooth day-to-day running of the firm's IT systems. Acting as a first point of contact for technical issues, you'll provide 1st and 2nd line support to colleagues across 2 Yorkshire based offices,
As Support Analyst, you will work in a hands on capacity supporting Microsoft 365, Azure, and endpoint management tools. You will also have the opportunity to get involved in AI and automation initiatives.
Within this role, the IT Support Analyst will :
Provide responsive 1st and 2nd line IT support, managing incidents and service requests via the helpdesk system
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
Assist with user account administration in Microsoft Entra ID and device management via Intune
Monitor and support infrastructure across on-premise and Azure environments
Manage onboarding/offboarding processes, including account setup and equipment allocation
Liaise with third-party providers and escalate issues where necessary
Support cyber security processes and compliance requirements, including Cyber Essentials Plus
Contribute to AI adoption and automation projects such as Microsoft 365 Copilot
Maintain accurate documentation and suggest continuous improvements to IT services
Technically, the Infrastructure Support Analyst will possess the following :
Proven experience in a 1st/2nd line IT support role
Strong knowledge of Microsoft 365 applications
Experience with Microsoft Entra ID / Active Directory administration
Familiarity with Microsoft Intune or similar MDM solutions
Solid understanding of Windows 11 and end-user device support
Basic knowledge of Azure and cloud infrastructure
Excellent troubleshooting and problem-solving skills
Strong organisational skills with the ability to prioritise work effectively
Excellent communication skills with a customer-focused, empathetic approach
A collaborative mindset with a drive for continuous improvement
Good understanding of cyber security principles
Experience with Halo ITSM or similar service desk tools
Knowledge of networking fundamentals (DNS, DHCP, VLANs)
Experience with legal systems such as Partner for Windows or NetDocuments
Interest in AI tools and automation (e.g., Copilot, Power Automate)
This role will necessitate working on a hybrid basis - 3 days a week on client site. In return, you will be offered an attractive salary and benefits package. xsngvjr Please send your cv for immediate consideration.