Business Improvement Manager (Waste Management / Retention)£28,000 + Performance Bonus + OTE £30k-£32k + Full Industry Training + Progression + Company Benefits
Are you confident handling difficult conversations and turning cancellations into long-term customer relationships, looking for an opportunity to boost your income with a performance bonus?
This established and growing waste management business is seeking a Client Retention Manager to protect recurring revenue and strengthen customer loyalty. Operating across the UK, this company have the aim to become one of the largest waste management service providers in the country.
Based in the Sheffield office, you will manage inbound cancellation requests, understand the root cause of concerns, and deliver solution-focused outcomes that retain business. You will act as a brand ambassador, clearly communicating service value while resolving issues related to billing, scheduling, or operations.
Identify reasons for dissatisfaction and provide tailored solutions * Promote service value and offer suitable alternatives * Liaise with billing and operations teams to resolve issues * Maintain accurate CRM documentation * Achieve retention and performance targets
Reference Number: BBBH24160aKeywords: Client Retention Manager, Retention Advisor, Customer Care, Waste Management, Call Centre, Account Retention, Service Recovery, Objection Handling, Customer Experience, CRM Systems, SheffieldWe are an equal opportunities employer and welcome applications from all suitable candidates. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. xkybehq By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.