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Client:
QVC
Location:
Knowsley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1f270d8e57d1
Job Views:
6
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
The Opportunity
* Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we're looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Please view our to find out more about what it's like to work in our Contact Centre at QVC!
Hourly Pay
* £11.64 per hour
Contract type
* Permanent
* Part-time
* On Call Weekends Saturday & Sunday 15 hours per week
The hours we allocate to you each week will be within the availability of Saturday-Sunday between 07:00-18:00
You will be given 2 weeks’ notice of your working hours each week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps, and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in Germany, Japan, Italy, Poland, and China.
Your Impact – What will I do as a Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world-class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up for success and ensure you are ready to excel in your role, you will receive a supportive onboarding process including two weeks of training.
Remote working approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based work. After passing your 3-month probationary period, your Leader can discuss available options that suit you.
What You Bring – To be effective in your role you'll need to:
* Have the desire to deliver a first-class customer experience.
* Take ownership of performance and always seek ways to improve.
* Engage with customers and colleagues, creating a people-focused work culture.
* Have excellent communication skills.
* Experience using a computer is important in this role.
* Be punctual and committed, as attendance is essential to serve our customers effectively.
What will I get in return?
A rewarding experience and the opportunity to be part of a team dedicated to our customers, supporting career growth and development.
Submit your application online today! We look forward to hearing from you!
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Curated Experiences. Infinite Possibilities.
Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road – dedicated to providing a more human way to shop. We are an inspired and diverse team that combines shopping and entertainment to curate products, experiences, conversations, and communities for millions of discerning shoppers. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
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