As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. In this role you will act as an ambassador for the store, supporting your team to deliver an outstanding shopping experience for every customer.
Responsibilities
* Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs, building plans to improve them and exceed targets.
* Deliver exceptional, market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
* Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
* Sell the story, not the discount – share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing, commercially savvy tasting counter.
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of your store, both internally & externally.
* Involve yourself in all operational tasks to establish a thorough understanding of day‑to‑day operations – from delivering wine to customers, merchandising stock deliveries, to calling valued customers to drive sales opportunities.
* Continuously identify opportunities to improve operations and optimise store performance.
* Ensure full compliance, safety & legality by following internal policies, processes and completing mandatory training.
* Take ownership of your own development, utilising the support and resources available.
* Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Qualifications & Requirements
* Operating a company van is a core part of the role; applicants must be fully confident and comfortable driving larger vehicles.
* A full UK manual driver’s licence held for a minimum of 12 months is strictly required.
* Full flexibility to work weekends is essential.
* Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
* Ability to deliver exceptional customer experience & service to every customer.
* Strong problem‑solving skills in high‑pressure environments.
* Self‑motivated, able to thrive when working alone and as part of a team.
* A can‑do attitude with a passion for seeing problems through to solutions.
* Adaptable and resilient to meet ever‑changing business demands.
* Excellent communication and time‑management skills.
* Wine knowledge is beneficial; passion to learn more is essential to pass Level 2 & 3 WSET wine qualifications.
* Full UK manual transmission licence for at least 12 months with no more than 6 penalty points.
* Willingness to travel and support surrounding stores as needed (must work across both Cardiff & Cardiff Bay Stores).
Contract & Compensation
* Type: Permanent Contract
* Commitment: 44 hours per week (includes weekend shifts)
* Competitive salary & performance bonus
* Up to 20% staff discount
* Career development opportunities – in‑house training schemes and career progression
* Fantastic incentives to explore vineyards worldwide
* Contributory Company Pension Plan
* Life Assurance (worth 2 times annual salary)
* Uniform provided
* 29 days holiday, including public and bank holidays
* Invitations to wine tasting events
* Access to Retail Trust rewards (instant savings, discounted e‑vouchers, gift vouchers, discount of up to 30%)
* Company maternity, paternity and adoption leave after 26 weeks
* Long‑service rewards
Training & Support
* Full training provided for the first 3 months with continued support throughout your career with Majestic Wine.
* Company sick pay scheme
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