Overview
ARC Operator – Birchwood. Working on a 4 on 4 off shift pattern (12-hour shifts). The team provides alarm monitoring services in accordance with procedures and ARC accreditation. You will handle incoming telephone calls professionally, support an Out of Hours service callout function, and assist in delivering service provision for MFSG by logging call details and dispatching to engineers as required.
Responsibilities
* Provide monitoring of remote alarm systems and responses to incoming signals from security devices; assess severity and determine action, including dispatching emergency services when necessary or contacting designated personnel.
* Communicate clearly with clients, emergency responders, and stakeholders to relay information and coordinate response efforts.
* Handle incoming telephone calls, log call-out details, and dispatch engineers as required.
* Maintain accurate records of alarm activations, responses, and actions taken, ensuring compliance with procedures and regulations.
* Follow standard operating procedures for alarm response, escalation, and incident management.
* Collaborate with ARC Operators and team members to ensure smooth ARC operations.
* Provide Out of Hours Service Call-Out as required by MFSG policies.
* Adhere to requirements for CAT II NSI Gold ARC accreditation.
* Deliver high-quality customer service to internal and external customers.
* Participate in ongoing training and professional development to stay updated on industry trends and improve performance.
Qualifications & Requirements
* Willingness to work shift patterns, including unsociable hours; typical pattern ~42 hours per week.
* Experience using computers, MS Office and Windows.
* Clear and effective communication skills.
* SIA Front Line Public Space CCTV Licence is desirable.
Benefits
* Basic Salary £26,666 per annum
* Royal London Pension
* Life Assurance 4x Salary
* Paid Holidays plus Bank Holidays; additional holiday for each full year of service (up to 25 days) and birthday holiday
* Referral scheme – up to £1,000 per referral
* Mental Health & Well-being Scheme
* Employee Recognition Scheme
* Development and progression opportunities
* Free on-site parking
Equal Opportunities
We cultivate a vibrant, diverse, and inclusive environment. If you need adjustments during the recruitment process, please let us know.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK, or need to extend your status, your application cannot be considered.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* IT Services and IT Consulting
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