About Milton Hill House
Welcome to Milton Hill House, a stunning Georgian manor set in 22 acres of serene parkland, just 13 miles from Oxford. Our venue beautifully combines historic charm with modern comfort, featuring 120 bedrooms, 20 versatile meeting spaces, a delightful restaurant, and leisure facilities. Whether hosting business conferences or breathtaking weddings, we pride ourselves on delivering exceptional guest experiences with warm service and meticulous attention to detail.
Role Overview
Are you an experienced and driven Operations Manager ready to take the lead? We’re looking for someone like you to oversee the daily operations of our hotel. You will ensure that all departments—including Front of House, Housekeeping, Food & Beverage, and Events—run smoothly, consistently delivering high service standards while driving commercial performance.
Key Responsibilities
* Lead and support operational department heads to achieve daily excellence.
* Ensure guest satisfaction is at the forefront, addressing any issues promptly.
* Implement and uphold service standards that align with our brand expectations.
* Drive operational efficiency while ensuring compliance with health & safety, hygiene, and licensing standards.
* Manage budgets, cost controls, and performance targets across all departments.
* Collaborate with Sales and Events teams for seamless delivery of meetings, conferences, and weddings.
* Support recruitment, training, and development to cultivate a motivated, service-driven team.
* Act as Duty Manager as needed and assist the General Manager with strategic planning and project delivery.
About You
* Proven experience in a similar Operations or Senior Departmental role within hotels or hospitality.
* Strong leadership skills with the ability to inspire and develop a high-performing team.
* A guest-first mindset and a genuine passion for hospitality.
* Excellent communication and problem-solving abilities.
* Commercial awareness with a solid understanding of budgeting, forecasting, and KPIs.
* Flexibility to work across a 7-day operation, including weekends and evenings as required.
What We Offer
* A supportive and professional working environment.
* Career development and progression opportunities.
* Free meals on duty and uniform.
* On-site parking.
* Employee discounts across the group.
At Milton Hill House, great things happen when people come together. From leisure breaks and weddings to conferences and training, our venue provides an informal atmosphere where guests can truly be themselves. We are proud to be part of The Venues Collection, a division of Compass Group UK & Ireland, the market leader in contract catering and support services.
We celebrate diversity and promote inclusion, believing that our differences are our greatest strengths. Our vibrant team is a tapestry of backgrounds, experiences, and perspectives, enriching our creativity and innovation. We are dedicated to providing equal opportunities and ensuring that all voices are heard.
Join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and contribute their unique talents. Together, we can achieve greatness!
As part of Compass Group UK&I, we offer a range of stylish and individual event spaces across the UK, featuring both contemporary and historic meeting areas. Join us to grow your career with the industry leader, enjoy competitive pay, great perks, and unrivalled opportunities for learning and development.
We are committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!
Job Reference: com/0406/ / /SU #Venues Collection