Job Description
Your new role
Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?
This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.
What you'll need to succeed
Key Responsibilities:
1. Technical Support:
Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
2. System Management:
Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.
Maintain all technical documentation relating to a customer site.
3. Project Assistance:
Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
4. Service Support:
Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
5. Quality Service:
Strive to deliver the highest quality service, demonstrating a commitme...