Technical Workshop Manager £40k LOCATION: GLOUCESTER HQ REPORT TO: Head of Operations WHO ARE WE? We pride ourselves in offering best in class Payment Solutions tailored to any business. We are confident that businesses can rely on FEP-PAY’s expertise and experience in enabling universal payment services to reduce checkout queues, improve operational efficiency, save costs and delight customers with fast and efficient payments. OUR ETHOS Our ethos centres around integrity, innovation, and customer-centricity. We are committed to providing reliable, secure, and user-friendly payment solutions that empower businesses to thrive. We believe in building lasting relationships with our clients by understanding their unique needs and delivering tailored services that drive growth and success. Our dedication to excellence is reflected in everything we do, from our cutting-edge technology to our proactive customer support. PURPOSE OF THE JOB Reporting to Head of Operations, the workshop’s core responsibility is to repair and refurbish faulty returned terminals and components from the field, as well as to prepare new equipment ready for installs and mass rollout programs. In this Workshop Technician’s role, you will need to ensure all terminals and equipment are tested and repaired to the highest standard ensuring optimum reliability once installed. All deliveries must be checked in correctly and delivery notes submitted to accounts. Correct assignment of terminals, on asset tracking software per event is crucial. MAIN DUTIES & RESPONSIBILITIES • Test and repair all products relating to company business predominantly EPOS and MPOS machines, CDU’s and digital screens. • Be completely process driven and extremely detail orientated. • Ensure correct software and/or firmware is used on all repaired equipment. • Follow test and repair procedures as instructed. • Document all repair work as required and ensure the stock inventory system is kept up to date for parts used. • Report any unusual faults that may need further investigation. • Experience of creating and deploying PC Images using Symantec Ghost similar software. • Keep up to date with all repairs coming in, ensuring that stock levels are maintained as required by field staff. • Occasionally provide on-site technical support during events, monitoring and troubleshooting as required. • Manage a robust RMA process to ensure charges for faulty equipment are processed in line with FEP-PAY policies. • Maintain & manage loan equipment using asset tracker. • Maintain and organise documentation and inventories to the highest standards, including production of, system configuration, knowledge base articles and asset panda. Within this remit, there will be a robust change control system and process. • To positively promote the FEP-PAY Team, acting as a role model through promoting the activities, values and culture of the organisation. • Complete all Health and Safety checks regularly. • Any other duties that may be required from time to time for the smooth running of the business. KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED ESSENTIAL • Must be able to work on own initiative • Process driven with excellent organisational skills • Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines • Good administrative skills • Full UK Driving Licence • Be happy with managing support contracts and RMA’s with 3rd party suppliers • Possesses a passion for ICT, evidently keeps abreast of emerging technologies and analyses possible benefits to the company • Understanding of, and commitment to, safe site working practices. • Good attention to detail and ability to keep working spaces clean, tidy and organised at all times. DESIRABLE • Forklift license • Ability to work in and react to a changing environment, and respond pragmatically to problems as they arise • Experience of diagnosing problems with TCP/IP based networks both Ethernet and wireless • Experience of creating and deploying PC Images • Training/qualifications in site Health and Safety • Understanding of events industry/experience of site-based working (exhibitions, conferences, green fields) • Full UK driving license (with no more than 6 points for minor convictions) ABOUT YOU • Flexible, adaptable and calm when working under pressure. • Positive, self-motivated, good sense of humour. • Independent, resilient, tenacious, good attention to detail. • Honest and dependable. • Well-presented, personable, team player. • Pragmatic and commercially minded approach to problem-solving. • Customer focused • Process Driven and detail orientated IN RETURN FOR YOUR HARD WORK • 28 days holiday allowance, plus bank holidays on top. • Life cover, company pension scheme and employee assistant programme. • Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts. • The opportunity to ear some extra cash by using our refer a friend programme. • We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals! BEHAVIOURS & VALUES : DRIVENTODELIVER OPEN & HONEST ALWAYSPROMOTEGOODPRACTICE PERSONALY ACCOUNTABLE HAVECOURAGETOCHALLENGE ONE TEAM BEPARTOFOURJOURNEY