We are looking for a candidate with good knowledge of the plumbing and heating industry to join our experienced counter service team. This is an exciting opportunity to play your part in a position where we are looking to drive sales and provide our customers with the very best service. If this sounds like this could be you please read on for more information on the role.
Please note Saturday work is requires on a rota basis (8-12)
Accountabilities
To develop sales and maximise branch profitability through providing first class customer service, link/upselling, both on the counter and over the phone, to make the branch the Best Local Plumbers Merchant.
Interacting with customers face to face, offering advice and dealing with orders/requirements in line with pricing principles, and maximizing both sales and revenue whilst providing exactly what the customer requires
Fully engage in all branch customer sales targets and plans, working with your line manager to understand and be able to articulate our customer promise to affect the customer experience and to contribute to sales performance
Support the manager in proactive sales activities, identifying and contacting new and lapsed customers and following up on any quotes or enquiries
Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
Pick items to fulfill customer orders
Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
When required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch Manager
Ensure that returns are dealt with in a prompt and efficient manner
Maintain a clean, tidy and safe working environment in branch specifically the Sales Counter
Work to continuously improve customer service
Complete training activity for core skills, own role and multi-skilling, ensuring you keep yourself up to date with your product and customer knowledge
Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
Keep self up to date with changes in relevant regulations, legislation, market developments, products, company news
Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
Ad hoc duties as and when required to meet business needs
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* Free parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person