The Client Support Manager will work closely with management, team members and stakeholders to ensure the delivery of services we provide to our clients is best in class. The manager will be responsible for providing guidance, training, and leadership to inspire a team of client service managers / client service coordinators to perform at their optimum and create a cohesive team that works efficiently together to support both Equifax’s clients and stakeholders.
What you will do
* Planning workloads and delegating tasks to ensure service level are met
* Accountable for the performance of the team and providing feedback to employees
* Assisting with hiring and training employees
* Identify and implement best practices and process improvements to enhance KPIs and team performance.
* Provide support for escalations, business incidents and complaints, including interacting with customers
* Providing teams with information about recent projects and business updates
* Establish tracking and reporting controls supporting the business and customer needs
* Work with the Head of Client Services to drive forward changes to our support models to provide efficiencies and additional value add services to our clients
What Experience You Need
* Proven successful Client service and Client relationship background
* People Management
* Proven ability to identify and implement service improvements
* Proven ability of managing delivery of multiple items effectively
* Proven ability in delivering high standards of Client satisfaction
* High standard of communication skills with the ability to communicate at multiple levels within an organization
What Could Set You Apart
* Previous experience working in a regulated environment
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